This project will raise the level of skills and awareness of User Experience practices among staff involved in software procurement, development and service management across the University. BackgroundFollowing a review, it was recognised that a User Experience service was required to improve the overall online experience provided by the University.This project will address the lack of user experience-related skills and processes within the University by providing dedicated User Experience expertise, support and training. It will also develop a consistent process to help to ensure that users’ needs are the primary consideration when designing and developing online experiences and content.Key contact Neil Allison Head of Student Web Content Contact details Email: neil.allison@ed.ac.uk Web: Neil's profile LinkedIn Twitter Also within the UX Services programmeEdGEL as a ServiceEdGEL Technology DeliveryDigital Experience StandardsRelated projectsUX services are being piloted within a number of projects being delivered by Digital Transformation and the Service Excellence Programme:User-Centred Portal PilotEnterprise API FoundationFurther detailOur project management website provides further detail on project outcomes, deliverables, stakeholders and timescales.Define UX Services on Projects website This article was published on 2024-09-16